I bought my flat-jacks at company X, can I claim guarantee at you as the importer?
Answer: for flat-jacks that you bought elsewhere (for example in another country or through parallel or grey import) and not directly at us as importer, you cannot claim guarantee at us. But you can try to claim your guarantee at the company you bought them.
If that other company does not help you, then we can do you an appropriate offer for another flat-jack to replace your old flat-jack. In this case inform us in detail through our contact form, and do not forget to enclose an invoice of the company that delivered the flat-jack to you.