How much guarantee do I have on the flat-jacks Camper Plus?

Answer: only if you buy the flat-jacks directly at us, you get 2 year works guarantee on your flat-jacks. On flat-jacks bought elsewhere we do not give guarantee and you also cannot claim guarantee at us on flat-jacks bought elsewhere. We are exclusive importerf or the flat-jack works in the countries of Holland, Belgium, Luxemburg, and France, but we deliver the flat-jacks through our webshop also to all clients in all other countries. Delivery worldwide. You get an official VAT invoice and guarantee document for 2 years.

This might happen if you buy the flat-jack at other companies than ours, as official importer. In that case you cannot claim guarantee at our place, but only at the company where you bought your flat-jack. Most foreign dealers or parallel/grey importing dealers do not give guarantee, and do not know the flat-jack product in detail like us. They only sell, and are mostly not there to help you afterwards in a guarantee case. Also they often deliver the 6 cm high flat-jacks instead of the better 12 cm ones that we deliver, and they do not tell you or even say they do the 12 cm versions but deliver the 6 cm ones. So beware and never buy there!

Out advice: just buy your flat-jack directly at us as official importer, then you are sure of the official works 2 year flat-jack guarantee and serious support!

Answer: for flat-jacks that you bought elsewhere (for example in another country or through parallel or grey import) and not directly at us as importer, you cannot claim guarantee at us. But you can try to claim your guarantee at the company you bought them.

If that other company does not help you, then we can do you an appropriate offer for another flat-jack to replace your old flat-jack. In this case inform us in detail through our contact form, and do not forget to enclose an invoice of the company that delivered the flat-jack to you.

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